Telephone helpline

If you like your queries dealt with quickly and effectively, you'll love our front-line telephone support service team, FIRST.

FIRST makes it fast and easy to get in touch with us. The team includes experts drawn from a range of backgrounds including IT, product support and customer service.

Their job is to help you resolve your query. If further expertise is needed, your FIRST consultant will put you through to another member of the Openwork team.

Members of FIRST are trained in partnership with the Institute of Customer Service, to ensure they acheive a nationally-recognised standard of service. Our technical consultants also hold a range of industry-recognised qualifications, including level 4 diploma, to make sure the support you receive is accurate and well-informed.

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