We are pleased to announce that we have been awarded Accredited Centre status by the Institute of Customer Service (ICS), the independent professional membership body.
We were awarded the accreditation for our current qualification programme, which is focussed on ensuring our employees gain a customer service-related qualification.
As part of its considerations, the Institute focussed on the personal development and application of the qualification in each practitioner’s everyday role as well as our 100% pass rate.
Accredited Centre status is awarded to organisations that have demonstrated they are operating a high quality professional qualifications framework in accordance with the ICS’ standards and quality assurance requirements.
Our Strategy Director, Jeremy Hackett, says: “We are delighted to have received this recognition from the ICS for our commitment to raising standards of customer service through people development.
“Accredited Centre status means our current professional qualifications programme is run to a standard at which the Institute consider us to be exemplars of quality and programme management. That is extremely pleasing and we thank all of our coaches as well as the practitioners who have either passed their qualification or are currently on the programme.”